1. Return Window

  • Return requests must be made within 14 days of delivery.

2. Eligible Items

  • Must be unused, unopened, and in original packaging.
  • Opened fragrances cannot be returned unless defective.

3. How to Request a Refund

  • Email refunds@zexin.co with your Order ID, reason, and photos (if damaged).
  • If approved, return address and instructions will be provided.
  • Return shipping is the customer’s responsibility unless the item is defective.

4. Refund Timelines

  • Once returned product is received and verified, refund is issued within 7 business days.
  • Refund is made via the same payment method used.

5. Non-Refundable Items

  • Gift cards, clearance items, opened fragrances
  • Original shipping fees (unless due to error or defect)